FAQ
Questions villa owners ask
How is a turnover priced?
By the size of the villa, how many beds and baths it has, how long the gap between guests is, and what the last guests left behind. The pricing page lists what moves the number, and you get it in writing before we start.
Do I need to be in Orlando?
No. Most of our owners are not. You give us a lockbox or smart-lock code, we read your checkouts from your calendar link, and Joaquim sends photos after every clean.
Which booking platforms do you work with?
Airbnb, Vrbo, Booking.com, direct bookings and property managers. Send us your calendar link and we read your checkouts from it. We never log in to your booking account.
What if a guest breaks something or leaves a mess?
We photograph it before we touch it and message you right away. What happens next, a re-clean, a repair or a claim, is your call. Damage a guest causes is between you, the guest and your platform.
Who comes to the villa?
A crew lead whose first name we send you, and one or two others. They are the same people most weeks, so they learn where your spare sets and supplies live.
Can I read this in Portuguese?
Yes. The Portuguese pages are written for owners who live far away, and Adelina, Joaquim and Izabella answer WhatsApp in Portuguese.
Which languages do you work in?
Portuguese, English and Spanish. Adelina, Joaquim and Izabella answer in Portuguese, Joaquim and Clara in Spanish.
Are you insured?
We carry general liability insurance and send a certificate of insurance on request. Limits are on the certificate.
What if I cancel?
The policies page has the cancellation terms and what happens if a code doesn't work.
What do you restock?
Whatever you keep in the supply closet, from a list we write together at the first visit: soap, paper, coffee, trash bags.
Still have a question?
Text or WhatsApp and we will answer in Portuguese, English or Spanish.